Get in touch
We read and respond to every message personally. Whether you have a question about a guide, a refund request, or want to know which bundle is right for your child — email is the fastest way to reach us.
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General enquiries
For questions about guides, bundles, the membership, or anything else.
Response within 1 working day
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Refunds and orders
To request a refund, report a download issue, or query an order.
Response within 2 working days
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Essay marking
To submit an essay for marking (Standard + Marking members only) or to ask about the marking service.
Essays returned within 5 working days
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Schools and tutors
For enquiries about commercial licences for use in schools or tutoring businesses.
Response within 3 working days
What you can ask us about
📚Which guide or bundle is right for your child’s specific texts and situation
📥Download issues or missing order emails
↩️Refund requests (14-day guarantee on all products)
🎓Membership questions — access, content, cancellation
🤖GPT tool questions or access issues
🏫Commercial licensing for schools or tutoring
📝Questions about the content or accuracy of a guide
🔒Privacy or data requests under UK GDPR
💡Suggestions for new guides or products
Before emailing about a download issue: check your spam or junk folder first — our emails occasionally land there. If you still can’t find your download link, log into your customer account at [yoursite.co.uk/account] where all your purchases are stored and can be re-downloaded at any time.
Looking for a quick answer?
Our FAQ page covers the most common questions about guides, bundles, membership, GPT tools, and refunds.
